Broadband Frequently Asked Questions
Q: Can I check my RMA email on a mobile device (iPhone, iPad, Droid, Kindle Fire, etc.)?
A: Many mobile phone and other devices can send and receive e-mail using your RMA e-mail account.
You can connect to our email server from within the network (when connected to your cable modem via Ethernet or via wireless) without using authentication. If you are outside our network (not connected via your cable modem) or out of town, you can either use the web mail application http://webmail.ranchomurieta.org OR you can use authentication to connect to the server.
Here are the setting for your mobile device to use to make an authenticated connection to the email servers:
Incoming Mail Settings: POP: Your incoming mail server name in all lowercase letters (ex: pop.ranchomurieta.org)
Outgoing Mail Settings: Authenticated SMTP allows you to send mail when you are not connected to your home network using the following settings:
SMTP Server Name: mail.ranchomurieta.org
Username or Login: (You must use your full email address. No aliases will be accepted.)
Password: enter the email password use normally use on your home network
TSL: On
Authentication: (Select/Check Authentication box or Password)
Server Port: Outgoing: Port 587, Incoming Port 110
Common settings are listed above. For assistance with a different device, please contact the 24 hour computer support help desk at 1-888-394-4772.
If you are on the RMA network (connected via Ethernet or wireless to your cable modem) you can use your normal email program with no authentication. (Setting the incoming email server to pop.ranchomurieta.org and the outgoing server to smtp.ranchomurieta.org). As a security feature these servers cannot be reached from outside the network (when not connected to the network via your cable modem) unless you use Authentication as shown above.
If you are outside the RMA network (using the phone network internet connection and NOT connecting to your cable modem via wireless) you will need to use the Authentication setting above or the web mail application.
http://webmail.ranchomurieta.org
Q: Where do I manage my RMA Broadband Account on the web?
A:https://my.24hoursupport.com
Log in using your RMA email address as the log in. You will also need to enter your password.
At this site you can check your internet bandwidth usage (report shows daily up and down load for period you request up to 90 days in the past), you can create/change email addresses, change your email password and more.
Q:Where can I get help?
A:You can call the 24 hr. network support desk at 1-888-394-4772
A: You can go the site listed above and click on the link to chat live with a support tech.
A: When all else fails, you can call the RMA office.
Note: These resources are to help solve RMA Problems (network problems, RMA email, etc.), not problems with your computer or software. Three local sources of computer help you can hire to work on problems with your computer are:
Mike Weisser: 916-354-1051
Damon's Computer Service: 916-847-9528
Computer Guys on Call: 916-257-4924
*RMA provides these names and numbers as a convienence to our residents. We do not recommend nor endorse any particular computer repair person or business.
Q: How many email addresses do I get?
A: Five (5)
Q: If I switch from DSL to RMA Broadband can I keep my AT&T or SBC Global email address?
A: In most cases, YES!!
Current AT&T policy allow you to keep you existing email even after you terminate their service. See Section 5.a. at the AT&T web site at this link. http://www.att.net/tos2011
It states:
"When you cancel your service, your account ID e-mail address will remain active, as will all e-mail subaccounts you have created. The e-mail accounts may be accessed from the att.net website."
Q: How do I check my RMA email on the web or when outside the network (on the road, not from home)?
A: To Check Your ranchomurieta.org email on the web or remotely (from out of town), Log in to Webmail at:
http://webmail.ranchomurieta.org
Q: How often should I check my RMA Spam Filter and where do I adjust the settings?
A: Your Spam Filter should be checked at least once a week.
Dear Customer:
This is a reminder to let you know that there may be messages that have been quarantined in your Spam folder. You should check your spam folder at least once a week in case there are any valid messages that were quarantined. Any messages left in quarantine will be deleted after ten days.
To check for quarantined messages:
~ Log in to Webmail at:http://webmail.ranchomurieta.org
~ Click the Spam Folder in the left-hand menu. Any messages that were quarantined as likely spam will be listed in the Spam Folder.
*Note: If you find a message in your Spam Folder that should not have been quarantined, you can move the message to your Inbox and white-list the sending address all in one step. White-listing the address will prevent future messages from that sender from being quarantined. Simply click the message to open it, and then click the "Allow Sender" link in the message options above the message text. You can also move one or more messages to your Inbox without white-listing the sender. Click the check box to the left of any messages you want to move to your Inbox, and then click the "Move" button at the top of the message list.
Additional FAQ's can be found at the link below:
http://24hoursupport.com/index.php?option=com_content&task=view&id=243&Itemid=1
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